Production support is available on all business days during market hours. Please be advised that for certain
business procedures authorization may be required.
Our support contact number is +81-3-4577-4040.
Testing schedules for production and UAT environments are as follows:
- Basic connectivity tests are possible on all business days outside market hours.
- Full-fledged weekend tests are conducted twice per month on Saturdays.
If there are no participants for the test, the test may be canceled.
- The schedule for weekend testing is announced at the beginning of the month.
Members who wish to participate have to submit a weekend test application form
by the Wednesday of the week of the upcoming test.
- Available for testing on all business days.
- Japannext PTS reserves the right to perform internal testing on Tuesdays and Thursdays.