Support Details

Production support is available on all business days during market hours. Please be advised that for certain business procedures authorization may be required.

Our support contact number is +81-3-4577-4040.

Testing Schedule

Testing schedules for production and UAT environments are as follows:

Production
  • Basic connectivity tests are possible on all business days outside market hours.
  • Full-fledged weekend tests are conducted twice per month on Saturdays. If there are no participants for the test, the test may be canceled.
  • The schedule for weekend testing is announced at the beginning of the month. Members who wish to participate have to submit a weekend test application form by the Wednesday of the week of the upcoming test.
UAT
  • Available for testing on all business days.
  • Japannext PTS reserves the right to perform internal testing on Tuesdays and Thursdays.